Frequently Asked Questions

I've lost my seed phrase — can you recover my wallet?

No. If the seed phrase is gone and no backup exists, no one can recover the wallet — not us, not any legitimate firm. Anyone claiming they can is scamming you. This is a cryptographic property of wallets, not a limitation of our skills: the seed phrase is the only key to the funds, and without it (or a derived private key) the coins remain on-chain but mathematically unreachable.

A wallet was drained — what should I do in the first 24 hours?

Act fast and methodically. The checklist is short but order matters:

• Screenshot the transaction hash immediately and save the full transaction detail page from a block explorer.
• Do NOT move remaining funds to a new address without talking to us first — the attacker may still be monitoring the wallet and could front-run or sweep new activity.
• Preserve all phishing material — emails, texts, Telegram and Discord chats — in their original form, with full headers where available.
• File a preliminary criminal complaint with your local police to establish a legal timeline (this is also a prerequisite for many exchange freeze requests).
• Contact us — the first 72 hours are decisive for freeze requests while the funds are still reachable on a cooperating exchange.

How much does a case cost?

We use a retainer plus success-fee model. The base retainer covers the analysis hours and typically ranges between €2,000 and €8,000 depending on complexity — number of chains involved, depth of the tracing, jurisdictions touched. A success fee, usually 10–20%, applies only on funds actually recovered. For smaller cases below €10,000 of stolen value we offer reduced flat fees. The preliminary consultation, where we assess whether the case is viable, is always free.

Can I recover funds moved through a mixer (Tornado Cash, Railgun, Wasabi)?

Sometimes, depending on operational-security mistakes by the attacker. Mixer outputs are not cryptographically linked to inputs, but correlation attacks work when the attacker:

• Re-uses deposit addresses across mixer rounds.
• Cashes out on a KYC exchange that holds identity on file.
• Leaves timing fingerprints — depositing and withdrawing in narrow windows.
• Repeats distinctive amount patterns that stand out against normal mixer traffic.

We assess mixer cases individually and tell you honestly whether meaningful progress is possible before you commit to the retainer.

Do you work with recovery scams or "hack back" services?

No. Anyone asking for upfront fees to "unlock" a recovery, offering to hack the attacker's wallet, or guaranteeing outcomes is a scam. Recovery scams specifically target people already victimised once and are a significant component of losses in the ecosystem. We never ask for your seed phrase, never promise specific outcomes, and always start with a written quote and a signed contract before any payment.

My case involves another EU country, the UK, or the US — can you handle international recovery?

Yes. We maintain open compliance channels with 40+ global VASPs and work with correspondent counsel in the UK, US, Switzerland, UAE, Singapore, and across the European Union. Criminal cases route through Italian prosecutors using EU mutual legal assistance mechanisms — notably European Investigation Orders; civil recovery proceeds via direct counsel in the destination jurisdiction. Our role is the technical and operational bridge between these parties.

I'm an attorney — can you serve as party-appointed or court-appointed expert?

Yes. In Italian proceedings we serve as Consulente Tecnico di Parte (CTP) and Consulente Tecnico d'Ufficio (CTU). We are also engaged as expert witnesses in courts in the UK, US, and Switzerland. We produce written reports following forensic standards — complete chain-of-custody documentation, reproducible methodology, explicit assumptions — and attend hearings to present findings and withstand cross-examination.

Is my communication with you confidential?

Yes. Every engagement is covered by an NDA and professional secrecy. Sensitive material — wallets, banking records, personal data — is handled under ISO 27001-aligned procedures. Where the engagement is routed through your attorney, attorney-client privilege and the work-product doctrine typically extend to our work, which matters for discovery protection. We discuss privilege strategy explicitly before intake when litigation is likely.

How long does a typical case take?

• Forensics report (on-chain analysis): 2 to 6 weeks from document intake to delivery.
• Exchange freeze request cycle: hours to several weeks depending on VASP cooperation and dossier quality.
• Italian criminal proceedings to recovery by court order: typically 6 to 24 months.
• Expert witness engagements: driven by the court's schedule and outside our control.

What blockchains do you cover?

Full coverage: Bitcoin, Ethereum and all major EVM chains (Polygon, Arbitrum, Optimism, Base, BNB Smart Chain, Avalanche), Tron, Solana, Litecoin, Dogecoin, Bitcoin Cash, XRP Ledger.

Partial coverage: Monero — on-chain ledger is opaque, but we investigate off-chain signals (exchange records, timing, network metadata); other privacy coins handled similarly.

DeFi protocols: Uniswap, Curve, Aave, PancakeSwap, 1inch, Balancer, and major cross-chain bridges.

I was scammed by a fake "investment platform" — can you help?

Yes. Fake trading platforms — often called pig-butchering or romance-investment scams — are our most common case type. We trace funds through the exit wallets, which are typically Binance, OKX, HTX, or other large exchanges; assemble the evidence dossier required for a criminal filing; and coordinate with law enforcement. Recovery rate depends on speed — most fraud proceeds reach Asian exchanges within 48 hours. The earlier you contact us, the higher the probability of a meaningful freeze.

Do you take every case?

No. We decline:

• Cases where the origin of the lost funds is itself suspicious — due diligence applies to victims as well as attackers.
• Cases where the promised recovery was itself the fraud the client fell into (recovery-scam victims need a different kind of help).
• Cases where the recovery probability is near zero and our fee would not be recoverable from the funds.

We tell you this upfront, during the free preliminary consultation, rather than after taking your money. Honest triage is part of the service.